Shipping Policy

Every KAYRA Jewels piece is crafted with care and delivered with the same attention. This policy explains how we ship your order, expected timelines and what to expect for both domestic and international deliveries.

1. Where We Ship

We offer shipping across India and to selected international locations through trusted courier and logistics partners. If you'd like to confirm whether we ship to your country before placing an order, please write to us at support@kayrajewels.com.

2. Order Processing & Dispatch

Once an order is finalised, production begins. Estimated production and dispatch timelines are shared with you at the time of order confirmation.

• Customised and made-to-order pieces require longer production time than ready stock
• Dispatch happens only after the final balance payment is received
• Tracking details are shared with you as soon as your order is dispatched

3. Shipping Timelines

Shipping timelines are estimates and may vary depending on the level of customisation and your delivery location. We always work to dispatch your order as quickly as possible without compromising on quality.

• Customers are responsible for providing accurate and complete shipping details
• Tracking details will be shared once your order is dispatched
• International orders may take longer due to customs clearance

4. International Orders, Customs & Duties

International orders may be subject to customs duties, import taxes or local charges applied by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping fee.

We recommend checking with your local customs office for any applicable charges before placing an international order.

5. Delivery Delays Beyond Our Control

Delivery timelines may sometimes be affected due to international situations, geopolitical conflicts, customs delays, transport restrictions or disruptions in logistics services.

KAYRA Jewels and our shipping partners shall not be held responsible for delays caused by circumstances beyond our control, including disruptions related to Middle East conflicts, international transit issues, airline cargo restrictions, war situations or government regulations.

In such cases, we kindly request customers to allow additional time and follow the latest tracking updates.

6. Receiving Your Order

Please inspect your package as soon as it is delivered. If you receive a parcel that is:

• Damaged in transit
• Tampered with at the time of delivery
• Missing any item from your order

Please contact us within 48 hours of delivery with clear photos of the package and product, so we can review and resolve the issue promptly.

7. Contact Us

For any questions related to shipping, tracking or delivery of your order, please reach out to us:

Thank you for trusting KAYRA Jewels. We are committed to delivering your jewellery safely, securely and with the care it deserves.

KAYRA Jewels — Delivered with Care, Crafted with Love.