Refund & Return Policy

At KAYRA Jewels, customer satisfaction means everything to us. We want you to shop with confidence and enjoy every piece you purchase. If something isn't quite right, we're here to help. Please read this policy carefully before requesting a return or refund.

1. Return Eligibility

We offer a 30-day return policy — you may request a return within 30 days of receiving your order. To be eligible for a return, your item must:

• Be unused, unworn and in its original condition
• Include all original tags, certificates and packaging
• Be returned along with proof of purchase or order confirmation

Items that do not meet these conditions may not qualify for a return or refund.

2. How to Request a Return

To start a return request, please contact us at support@kayrajewels.com.

Once your return is approved, we will share instructions on the return process and shipping details.

• Returns sent without prior approval will not be accepted
• Customers must pack the product securely to avoid damage during transit

3. Damaged, Defective or Incorrect Products

Please inspect your order as soon as it is delivered. If you receive:

• A damaged item
• A defective product
• An incorrect item

Please contact us within 48 hours of delivery with clear photos and order details, so we can review the issue and arrange a suitable solution as quickly as possible.

4. Non-Returnable Items

Certain products are not eligible for return or refund, including:

• Customised or personalised jewellery
• Engraved or made-to-order products
• Gift cards and promotional items
• Final sale or discounted products
• Items damaged due to misuse, mishandling or normal wear and tear

If you're unsure whether your product qualifies, please contact our support team before placing your request.

5. Exchange Policy

We currently do not offer direct product exchanges. If you'd like a different piece, you may:

• Return the eligible product following our return process
• Place a new order separately once the return is approved

This helps us process requests faster and maintain accurate product availability.

6. European Union Customers

For orders shipped within the European Union, customers have the right to cancel or return their order within 14 days of receiving the product, without providing a reason. To qualify:

• The product must be unused and in its original condition
• Original packaging, tags and proof of purchase must be included

7. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

If approved:

• Refunds will be processed to the original payment method
• Refunds are generally completed within 7-10 business days
• Banks or payment providers may take additional time to reflect the amount in your account

If more than 15 business days have passed since approval, please contact us at support@kayrajewels.com.

8. Shipping Charges

• Original shipping charges are non-refundable, unless the return is due to our error
• Return shipping costs may be the customer's responsibility, unless the product arrived damaged or incorrect

9. Cancellation Policy

• Orders can only be cancelled before they are processed or shipped
• Once an order has been shipped, it cannot be cancelled and must follow the return procedure after delivery

10. Contact Us

For any questions about returns, refunds, cancellations or exchanges, please reach out to us:

Thank you for choosing KAYRA Jewels. We appreciate your trust and are committed to providing a smooth, transparent and premium shopping experience.

KAYRA Jewels — Crafted with Elegance, Delivered with Care.