Privacy Policy

At KAYRA Jewells, your privacy matters to us. We want you to feel safe and confident every time you visit our website, place an order, or share your personal information with us. This Privacy Policy explains what we collect, how we use it, how we protect it, and the rights you have over your data. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following details:

• Your name and identity details
• WhatsApp or enquiry number
• Email address
• Billing and shipping address
• Payment information (processed only through secure payment gateways — card numbers are never stored)
• Product preferences and customization details
• Communication messages (WhatsApp, email or support chat)
• Website usage data (pages viewed, time spent, etc.) collected via cookies

We only collect information needed to serve you better and to process your orders accurately and securely.

2. How We Use Your Information

We use your information to:

• Fulfil your orders and dispatch your jewellery
• Contact you about your order or answer your enquiries
• Share updates on new collections, offers and launches (only with your consent)
• Improve our website and shopping experience
• Maintain records for legal and taxation purposes
• Prevent fraud or misuse of our platform

Your personal information will never be used for any unlawful or harmful purpose.

3. How We Protect Your Data

Your security is our top priority. We follow these measures to keep your information safe:

• SSL (Secure Socket Layer) encryption protects your data during transactions
• Payments are processed through trusted and verified payment gateways
• We do not store sensitive payment details such as full card numbers or CVV codes
• Only authorised personnel can access your information, and only when necessary
• Our systems are regularly maintained and follow strong security practices

While no online system can ever be 100% secure, we promise to act quickly and responsibly in the rare event of a data concern.

4. Sharing Your Data

We do not sell, rent or trade your personal information. Your data may only be shared in the following cases:

• With our delivery and courier partners to ship your order
• With payment service providers to complete transactions
• With government authorities if required by law
• With our trusted technical team that operates and secures the website

All such partners are bound by strict privacy and security standards.

5. Cookies and Tracking

Our website may use cookies to improve your browsing experience. Cookies are small files that help the website remember you and your preferences. They help us:

• Show products you may like
• Make your next visit faster
• Understand which pages are most popular

You can disable cookies in your browser settings, although some parts of the site may not work as intended without them.

6. Your Rights

As our customer, you have full control over your information. You have the right to:

• Ask what information we hold about you
• Request corrections or updates to incorrect details
• Request deletion of your data (unless we are required by law to keep it)
• Opt out of marketing emails or promotional messages at any time

To exercise any of these rights, please contact us using the details at the end of this policy.

7. How Long We Keep Your Data

We retain your personal information only for as long as needed to:

• Complete your orders
• Process returns or refunds
• Maintain legal and tax records
• Continue sending updates if you remain subscribed

Once your data is no longer required, it is securely deleted.

8. Children's Privacy

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect or store information from anyone under 18. If we learn that a child's information has been shared with us unintentionally, it will be removed immediately.

9. Updates to This Privacy Policy

This policy may be updated from time to time. The latest version will always be available on our website. If we make significant changes, we will inform you by email or a notice on the website. We recommend reviewing this page regularly to stay informed.

10. Contact Us

For any questions, concerns or requests related to this Privacy Policy or your personal information, please reach out to us:

We are always happy to assist you with any privacy-related queries. Thank you for trusting KAYRA Jewells — we are committed to protecting your information with honesty, transparency and care.